Lack of Feedback

I sent my phone to samsung woodmead to get my phone repaired in August 2015 and I got such good service. A couple of weeks ago my phone got lost and because I didn't have the details of the phone I asked the store to help out with any information they have for insurance purposes. I have been ignored and the lady I spoke to her name is Nelly gave me attitude I had to call five times just to find out if any one is handling my request and the whole time I was told they dont have time they are very busy. How time consuming could pulling a job card be. Im very dissapointed please help. Make & Model : SAMSUNG/GT-I9500/GT-I9500 G...<br> IMEI Number : ***.<br>