LACK OF CUSTOMER SERVICE AND FEEDBACK

This is so unprofessional, i logged a complaint in June 2014 regarding my Samsung sound system and TV, i was given some feedback from Siyabonga @ Samsung but he did not follow trough with his promises.. I logged another complaint in Desember 2014 and a lady contacted me said that somebody will contact me, well until today nobody did.... This is needless to say, I spent all my hard earned cash to buy a system worth R20 000.00 but get nothing in return... My story is to long to tell on this site, i have proof that my system is not up to standard, that Siyabonga from Samsung said he'll replace the system. Now i have to listen to a TV that has sound interruptions, a surround sound system that consists of 3 differnt part, and a warranty that is not valid anymore. Do me a favour, if one of your call centre people call me dont bother i want to speak to somebody that will make an effort to do something immidiatly.