Lack of Customer Service.

I gave in my Samsung Galaxy S7 at Somerset Mall Samsung Store for a ADH screen Repair. (2 staff members that were booking in my phone was swearing infront of me and talking about personal issues)

I waited almost a month with no feedback on my phone and had to phone the store numerous times (they keep telling me they will phone me back but they never do) until finally finding out that my phone can be collected.

I went and collected my phone and 5 days later the screen at the bottom stops working and the phone does not want to be charge, message pops up to state that the temperature is too low to charge. I take my phone back again and they advise me that it will need to go in for repairs again, more than a month later with no feedback, I start phoning again and they tell me they will phone me back, which they don't. I emailed my complaint to Samsung South Africa last week where I got an automatic reply that someone will be in contact with me. While I have been waiting for someone to contact me I phone the store again on Wednesday and they advised that my phone has been repaired and they are waiting to find out when it will be couriered and will then phone me back, still havent heard anything...aswell as havent been contacted by Samsung South Africa.

This is so disappointing and I am shocked by the lack of customer service. I will definitely be telling people and other forums about my bad experience and not sure if I will be staying a loyal Samsung Customer anymore..