Lack of Customer service

I am highly disgusted and disappointed my washing machine went out for repairs for it to comeback Samsung and their third party are playing hide and seek I trusted Samsung as I’ve been their customer I should have listened to my colleague to opt for Hisense as she very much happy with her purchase . I regret purchasing this washing machine.They said they have escalated the matter to the regional office and one would phone me up until now ,Samsung you are not taking our customers seriously nor giving them 1st preference. The energy you tell your sales person to attract customers into buying your products it must be the same when the very same customer needs service from y’all.