MR
Meena R
1 reviews | Active since Apr 2015
20 Apr 2015, 13:17
Lack of customer service
Cellphone booked in on two17.4.2015. Requested a quote prior to repairs being carried out. Was promised that someone would call me on either 17/18. No recalled so I called on 18.4,Receptionist advised that the technician would definitely call me before weekend was over,again no one called. I called on 20.4 and was advised that the technician is not in today but the manager would call back, this was over three hours ago.<br> <br> This customer service department has absolutely no concept of customer service at all. Totally disgusted with this lack of respect for customers
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
23 Apr 2015, 12:21Hello meena ramnarain,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
Samsung South Africa's reply23 Apr 2015, 12:21
Official
Hello meena ramnarain,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA