Lack of compassion and lack of service

This is my second report because it seems Samsung dont actually care about there customers. I was ********** by Vodacom and was told the Samsung S2 gear does not come with my contract and I was never informed that it can be added so I purchased a Samsung Gear 2 and what a waist of money. I am deaf and i asked vodacom for the gear s2 on contact to try make my life a little more tolerable hearing wise, the gear is not a luxury its a necessity because without it (and even with this gear 2) i miss important phone calls and messages because it does not vibrate. I would've thought samsung would cared about the bad service i got frkm vodacom especially considering it gives them a bad name too but yet they clearly dont. I moved away from sony due to bad service and so did my whole family as I have a major impact on them with regards to technology and now samsung do exactly the.same. seems i shall have to move us all to another phone brand that actually gives good service. Just our house alone we have 6 samsung devices and approximately 30 in the family. So samsung can say goodbye to 30 customers. Now i suffer just as much despite having the gear 2 because it doesnt work properly