lack of communication

September 30th i took my phone in for repairs (as it had a cracked screen and back glass)to one of the samsung repair centres being Samsung Smart Care Centre, Constantia Business Park 14th Ave & Hendrik Potgieter. When i got there one of the consultants suggested i take my phone to their other repair centre in Sandton where they will fix it within 3-5 days as opposed to them as they will only be able to fix it within 2-3 week. Trusting samsung as it is rated highly i didnt have a problem with leaving my phone within the 3 weeks, i gave them an extra week and when i went to colect my phone the place was shut down. imagine no communication whatsoever from them. Lucky for me there was a samsung van just outside the place, i decided to ask the guy if by any chance he would have my phone. indeed he checked and said unfortunately he doesnt so i should contact samsung directly, this happened 28 October. 30th of october i contacted Samsung, they were so helpful they logged my query and gave me a reference number and directed my call to someone who could help being Barbra. she assisted me and said she will give me a call i should send her my customer papers and all. so i did. A WEEK LATER STILL NO COMMUNICATION, i have to call them to find out whats up with my phone as i am using it for business so they are delaying my processes. and when i actually do go through they claim to call be back. they are just giving me the run around. Bad service