lack of commuication

so i get a email now from a different person at samsung to send quotation to him i also get a call from Chris who couldn't answer my questions which was 2 Fridays ago he also told me that he will be emailing pics of the phone to me which i have still not received its almost Friday again and I'm getting irritated with this actual company now i am sitting without my phone now for over three weeks and I've done my own little survey with other samsung users and every single person has had the same problem with phone heating up even while charging and don't quote me but it seems that as soon as u don't have insurance it now become s liquid damage I'm still waiting on those pics your land line still rings off the hook and you don't even have a call back service or a voice mail this is so unprofessional ,and me for one will never purchase any samsung device ,i have also sent chris another email two days ago and still no response i would like to know whats happening A.S.A.P annoyed<br> Thanks Nina