LACK OF CARE - NO RESPONSE - POORLY MANUFACTURED TVS

You know what Samsung replies to a customer when she has to follow up for the 3rd time on a request for a call-back? "RECEIVED WITH THANKS". Not an apology followed with action, but a "RECEIVED WITH THANKS, call our customer care line on *** and our team can assist accordingly", signed by the "Social Media Team". Thank you Samsung, but that does not work for me. I've been down that road before and then your 2 repair centres on my area do not pitch. So, since every single appliance I purchased from you over the past 2 years has had an issue, I requested that YOU (Samsung) made the booking on my behalf like you had to do for the last 2 repairs. PLEASE MAKE THE BOOKING AND START TREATING YOUR CUSTOMERS WITH RESPECT. THIS IS A VERY EXPENSIVE TV THAT SHOULD NOT BE GIVING US ANY HASSLES ON THE 1ST PLACE!!!