Kudos to Clayven

My name is Gugu. I called into your callcenter ********** 786 on the 08/03/2018 around 17h05. I spoke to a gentleman by the name of Clayven and my call disconnected before I could rate his service. It was excellent I could be wrong but he definitely sounded like he looooooves his job and really really wanted to help me. I find it extremely annoying to phone in to customer care, any where. Often times I am left shocked and wonder if the company I am phoning in to is aware of their agent's behaviour and unwillingness to assist. I was very very happy to be assisted by Clayven, Samsung is in good hands. I haven't had such pleasant customer care call center experience in a loooooong time. I think in the 3 years I have had only 3 of those. I only call customer care when I have to. I am glad I called today. Clayven made me feel like I'm the only one in the world he wants to assist. Hahaa yes, that special. He was professional, polite, friendly, very knowledgeable and did not rush the clueless me on the other line. His explanations were thorough and I feel like I have just passed a whole semester's module of 'whatever my query was' Even though he could not give me what I wanted, I am very satisfied because I know he would have if he could but, because business...because terms and conditions...he couldn't. Thank you Clayven. Thank you, I wish this post could be printed and put on your desk so it could remind you everyday that you did great, that you were awesome, that you made one customer extremely happy, t and may you continue doing great to more customers. He told me he is in Joburg. Admin person please make Clayven see this...!!!

P. S Spelling of his name stands corrected.

And to quote one of my favourite poets and author Maya Angelou ... "At the end of the day people won't remember what you said or did, they will remember how you made them feel."

:-)