Keeping me Hanging

As per my previous report, my phone's battery pushed the entire screen out, being a danger to anyone using the phone, I then stopped using it but made a complaint on Hello Peter. I paid alot for the phone and am dissapointed that Samsung makes electronics that are a safety hazard. After my report I was contacted by Samsung instructing me to take the phone in to a specific repairer for a quote - the repair shop being an authorised repairer of Samsung. I have taken the phone in, sent the quote to Samsung for feedback, phoned repeatedly and left messages but my calls and emails are ignored!!! I must also mention that the place that quoted to repair the phone charges for quotes so now Samsung who will pay for all of this???<br> This is how Samsung treats their clients. I am very disgusted by this lack of customer service.<br>