Keep far away from Samsung products

A follow up on my poor choice of supplier of fridges. Samsung problem is management hides behind its call center. The fish rots from the head down. The supposedly offer a 10 year guarantee ,I cannot get a response after 2 months just imagine where i will be in year 2 ,I will probably have to replace my fridges. The only real contact I had was when I was contacted by Thandi mid January and the promises of follow up and a response kept rolling with nothing being delivered .I send regular whatsapps to Thandi and she promises to attend to the matter but nothing material happens.