Justice for joy

A justice for joy, am overwhelmed! I called Samsung customer service last week and spoke to a Queen called Thandi(I regard her as a brand ambassador) even rated her online as the best! Thandi took no turn during my telephonic conversation, she would remember me as a fat old man, while initially I am not, but having named myself which she may recall. Despite all electronic which were technical to my understanding and worries of explanations to her, She knew what i was taking about as if she was in my space. Trying to explain by cable colour coding, I am bad to distinguish green and blue, She spotted them as easy 1.2.3. to me to identify them at the back of my TV inputs further as av cables. I spend a week without colour on my plasma Samsung TV, by the way. I tried reading manuals for settings and failed decimally. I should accept I am too old for that! Just listening to her instruction , Wow I was back into clear view again! To me is not just the customer service as normal, but the excitement of the communication and relationship she shared during such confusion. She saved me cash, as else I would have gone out to purchase new HDM cables by which would have further gone to change my decoder that do not support HDM cables. Thank you,Sis Thandi for the great service. Remember how we laughed throughout the process and teased .I enjoyed your service and no doubt that I will store the name for referrals in case one ask about similar trouble shoot technicality .