FK
Fazila K
1 reviews | Active since Apr 2021
31 Aug 2021, 13:17
Just bad and more bad service!!!
Hi... This is a follow up review (3rd) one..... regarding reference number *** This fault was logged on 02/08/2021, and we are now on 31/08/2021.... an entire month!!! The Technician from PMC came out several times and my Freezer is still not working. How is that possible? and I fail to understand why a senior official from SAMSUNG has still not made any initiative to call me to rectify this mess!!!... Dont you think you should treat the client with some respect at least??? Is this too much to ask for???? I think you should replace this fridge.... this is unacceptable!!! How much longer is this expected to go on?
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Replies (5)
Samsung South Africa's replyOfficial
31 Aug 2021, 13:22Good day Fazila ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply31 Aug 2021, 13:22
Official
Good day Fazila ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
FK
Fazila K's updateReviewer Update
31 Aug 2021, 13:26SAMSUNG.... I request you to please treat this matter with the urgency it deserves. I would appreciate it if a senior manager can call me and advise what steps will be taken to resolve this matter. I have already thrown away so many things from my fridge. I just replaced everything last week, and once again the Freezer is not working... the compressor was replaced, and this is still happening?... PLEASE CAN YOU JUST GIVE ME A NEW FRIDGE!!!
FK
Fazila K's update31 Aug 2021, 13:26
Reviewer Update
SAMSUNG.... I request you to please treat this matter with the urgency it deserves. I would appreciate it if a senior manager can call me and advise what steps will be taken to resolve this matter. I have already thrown away so many things from my fridge. I just replaced everything last week, and once again the Freezer is not working... the compressor was replaced, and this is still happening?... PLEASE CAN YOU JUST GIVE ME A NEW FRIDGE!!!
Samsung South Africa's replyOfficial
01 Sept 2021, 10:33Good day Fazila ,
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply01 Sept 2021, 10:33
Official
Good day Fazila ,
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
FK
Fazila K's updateReviewer Update
01 Sept 2021, 10:46Thank you, will appreciate getting a call sooner rather than later....
FK
Fazila K's update01 Sept 2021, 10:46
Reviewer Update
Thank you, will appreciate getting a call sooner rather than later....
FK
Fazila K's updateReviewer Update
02 Sept 2021, 13:59SAMSUNG......I am still waiting for someone to call me....your service leaves much to be decided
FK
Fazila K's update02 Sept 2021, 13:59
Reviewer Update
SAMSUNG......I am still waiting for someone to call me....your service leaves much to be decided