EJ
Em J
1 reviews | Active since Aug 2018
22 Jul 2021, 07:43
Junk phones
I have been using samsung products for years, their phones are at a great price point but my gosh the A02 is ****. I cannot even make calls on the phone, people cannot hear me on the other side and lord forbid if someone tries to call me..the screen is just blank. Apps don't work, quality is terrible. Worst phone I have ever had. I'm probably better off using those Nokia brick phones at least then people will be able to get a hold of me
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
22 Jul 2021, 08:16Good morning Em Jay,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply22 Jul 2021, 08:16
Official
Good morning Em Jay,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
EJ
Em J's updateReviewer Update
22 Jul 2021, 08:41With all due respect, what kind of response is this. I am stuck with the phone still ?? and still paying for it despite the issues.
But thank you for your response and how you endeavour to fix the issues I guess
But thank you for your response and how you endeavour to fix the issues I guess
EJ
Em J's update22 Jul 2021, 08:41
Reviewer Update
With all due respect, what kind of response is this. I am stuck with the phone still ?? and still paying for it despite the issues.
But thank you for your response and how you endeavour to fix the issues I guess
But thank you for your response and how you endeavour to fix the issues I guess