1 reviews | Active since Oct 2014
J7 Pro - Quality Build very weak
Dear Samsung
I am highly dis-pointed with the purchase of a J7 Pro cellphone. The phone was taken on contract through Telkom in 2018. Ever since I have purchased this phone I have had to replace the LCD about 6 times, each time it cost me R1500.00 which equates to approximately R9000.00. This phone has costed more than the purchase price. I have had other branded phone and I have never had to ever replace the screen at all. The small drop of this phone cracks the screen, once I had it in my pocket and it got cracked. The screen was always replaced at Samsung Nandi drive.
I do not understand what the problem is with this phone in terms of defectiveness but a client cannot continuously be replacing a screen on an average phone. Please take this phone back and do some investigation. I cannot be that this screen breaks so easily.
Please contact me via email address as I do not have a phone at the moment. ***
Thank you for the feedback, however please note that this feed back was very unsettling and disappointing seeing that I have always been a good Samsung customer. Pushing the problem back to me does not solve the problem I had. I am being told that there is nothing wrong with the phone without even the phone being taken back and assessed, total disappointing service.
Non the less I have communicated to the consultant that I will no longer be purchasing Samsung telephones if this is how I get treated as a customer.
Non the less thank you for your service.
Thank you for the feedback, however please note that this feed back was very unsettling and disappointing seeing that I have always been a good Samsung customer. Pushing the problem back to me does not solve the problem I had. I am being told that there is nothing wrong with the phone without even the phone being taken back and assessed, total disappointing service.
Non the less I have communicated to the consultant that I will no longer be purchasing Samsung telephones if this is how I get treated as a customer.
Non the less thank you for your service.