UA
Unknown A

1 reviews | Active since Nov 2019

08 Nov 2019, 05:21

J6

Samsung J6 deletes files it's not ordered/supposed to delete.

Trash, because now I have to re download a 13 GB file, again. Thank you very much J6.

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply08 Nov 2019, 05:24
Official
Good day.
We are sorry to hear about your experience.
We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^TL
Samsung South Africa
Samsung South Africa's reply08 Nov 2019, 06:51
Official
Good day  
Herewith your reference number:  
 *** 
SamsungSA:^MM
UA
Unknown A's update08 Nov 2019, 10:58
Reviewer Update
Samsung got in touch, and told me exactly what to do.
Hopefully my J6 will be fine.