1 reviews | Active since Mar 2014
J5 Prime
<p>Took a J5 prime on contract after a week of minimal use the battery life was just pathetic. Service provider wanted to send it in for repairs, how the hell do you repair a new phone with a battery problem???? Did you use spare parts from your note 7 to manufacture this phone?????</p>
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
How long should I wait for a 'senior customer service executive' to call me???? A month or 2 or after this phone battery dies completely??????
How long should I wait for a 'senior customer service executive' to call me???? A month or 2 or after this phone battery dies completely??????