J3 Screen cracked in pocket

<p>I just bought J3 for my son its barely 4 weeks old and i purchased a Samsung screen protector , my son went to work got out of bus and took his phone out of his pocket and the screen was cracked , i call Samsung H/ O today the first thing she says its customer damage ? i was in a pocket how is that customer negligence can you no longer put a phone in your pocket , and no there was no keys or its not a skinny jeans , I want samsung to take responsibility for poor product </p>