1 reviews | Active since Jul 2016
J3 Screen bent in pocket
<p>One month old Samsung J3 did not fall , it has a screen protector on the phone , It was in my Sons pocket and the phone screen cracked . it seems the phone is so flimsy it bent in my sons pocket and SAMSUNG refuse to take ownership of the bad quality product this is a 2-year contract the unprofessional SAMSUNG assessment center refuse to take the phone in at Canal walk after Samsung sent me their , they just say its customer negligence HOW ANY times must i ask the QUESTION SO CAN MEN NO LONGER BUY SAMSUNG cell phones as they put their phones in their pocket , I need some answers</p>
This is to acknowledge receipt of your complaint.
kindly note your query has been escalated to our voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
kindly note your query has been escalated to our voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
same standard answer as your last response .... you sent me to a repair centre who refuse to help me ...... BAD QUALITY FLIMSY CELL PHONES i have never heard of a poor quality cell phone that bent
same standard answer as your last response .... you sent me to a repair centre who refuse to help me ...... BAD QUALITY FLIMSY CELL PHONES i have never heard of a poor quality cell phone that bent
