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Aneesa A

1 reviews | Active since Jul 2016

20 Jan 2017, 11:25

J3 Screen bent in pocket

<p>One month old Samsung J3 did not fall , it has a screen protector on the phone , It was in my Sons pocket and the phone screen cracked . it seems the phone is so flimsy it bent in my sons pocket and SAMSUNG refuse to take ownership of the bad quality product this is a 2-year contract the unprofessional SAMSUNG assessment center refuse to take the phone in at Canal walk after Samsung sent me their , they just say its customer negligence HOW ANY times must i ask the QUESTION SO CAN MEN NO LONGER BUY SAMSUNG cell phones as they put their phones in their pocket , I need some answers</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply20 Jan 2017, 13:00
Official

This is to acknowledge receipt of your complaint.

kindly note your query has been escalated to our voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

AA
Aneesa A's update20 Jan 2017, 13:36
Reviewer Update

same standard answer as your last response .... you sent me to a repair centre who refuse to help me ...... BAD QUALITY FLIMSY CELL PHONES i have never heard of a poor quality cell phone that bent