OL
Onesimo L

1 reviews | Active since Jul 2015

16 Jul 2015, 10:09

ive never recieved such bad service from a delear.

i bought a samsung S5 32G from CA Cellular in Sandton City. my phone is still under warranty and is fairly new..<br> it just stop taking calls or making calls and stopped all the internet services (watsup etc), basically it was not working. i called samsung customer service and was referred to take it in to edenvale where they tried fixing it for atleast 3 weeks, called me to come pick it up when i get there it was not working. they tried again and finally made a call for me to come pick it up and take it to where i bought it. i did that, after 2 week of waiting CA Cellular called me to come pick it up again because samsungg woodmead is refusing to fix it. i had to go in to samsung woodmead where i was promised they will look at it and give me a call soon. its been over a week im still waiting for that call, when i call the lady she is always in meetings and never returns my calls. its been almost 2 months now my phone is still not fixed and to think that this was a very expensive phone when i bought it its frustrating. ive never recieved such poor service from a service provider as like in samsung. very very dissapointed!!!!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply16 Jul 2015, 15:40
Official
Hello olande,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA