AS
Allister S

1 reviews | Active since Mar 2015

04 Jul 2017, 16:22

Its just doesnt end...

<p>So after going to Samsung’s repair centre in Menlyn twice and paying for parking twice my phone is still *****ed. Told them to check why my signal was not operating and it was even on the checklist even after I stressed to the consultant that this is actually, why I am bringing the phone in.</p> <p>I then have to follow a technician all the way to the grove, this is so out of my way but I need my phone. SO they then take the phone to have it booked in again(at this point I am so highly irritated with Samsung that I even gave up fighting) Then they offer me a loan unit and guess what it’s the ****tiest phone can get, but what can I do because the borrowed phone I had needed to be returned.</p> <p>I cannot take any calls, so I might as well have taken my broken phone with me…Samsung you guys clearly think this is a freaking joke and our will now take my plight to social media for all to see…</p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Jul 2017, 18:56
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA