1 reviews | Active since Mar 2015
Its just doesnt end...
<p>So after going to Samsung’s repair centre in Menlyn twice and paying for parking twice my phone is still *****ed. Told them to check why my signal was not operating and it was even on the checklist even after I stressed to the consultant that this is actually, why I am bringing the phone in.</p> <p>I then have to follow a technician all the way to the grove, this is so out of my way but I need my phone. SO they then take the phone to have it booked in again(at this point I am so highly irritated with Samsung that I even gave up fighting) Then they offer me a loan unit and guess what it’s the ****tiest phone can get, but what can I do because the borrowed phone I had needed to be returned.</p> <p>I cannot take any calls, so I might as well have taken my broken phone with me…Samsung you guys clearly think this is a freaking joke and our will now take my plight to social media for all to see…</p> <p> </p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
