JE
Josh E
1 reviews | Active since May 2020
18 May 2020, 13:22
Items paid for a year ago and never delivered
In April 2019 a Samsung Galaxy S10 was purchased, the phone being the subject of a promotion whereby the consumer receives a complementary pair of Samsung Buds. 1 Year has passed and Samsung has failed to deliver the buds. Mtn has advised that Samsung is responsible for the delivery of this item.
The service has been poor thus for and I have been given the run around for over a year. Let it be known that my account is promptly debited despite these Samsung buds not being delivered.
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Replies (1)
Samsung South Africa's replyOfficial
18 May 2020, 13:28 Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
Samsung South Africa's reply18 May 2020, 13:28
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS