Items offered by telkom via Samsung rewards

Item: Samsung South Africa
Rating: 1
Author: yaseenpatel Y

Hello I have not received a response to my last complaint a few days ago. I app**** for a Samsung j7 pro at telkom eastgate via those.christmas deals they were offering with a free Samsung iconx. 2 weeks later and I still cannot see the item on my Samsung rewards store I don't know who to escalate to anymore. Please help

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Replies (2)

yaseenpatel Y's updateReviewer Update

03 Jan 2018, 16:24

still have not gotten any feedback from samsung and telkom

yaseenpatel Y's update03 Jan 2018, 16:24

Reviewer Update

still have not gotten any feedback from samsung and telkom

Samsung South Africa's replyOfficial

15 Jan 2018, 08:48

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

Samsung South Africa's reply15 Jan 2018, 08:48

Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA