It just gets worse

<p>Received my S6 on a contract update 11/04/15</p> <p>Handset was sent to samsung for defects 10/07/15</p> <p>After alot of emails and phone calls received a replacement 20/08/15</p> <p>Handset was sent in again for defects 29/09/15</p> <p>Received another replacement 27/10/15</p> <p>Thats 4 trips of 90km roundtrip each time out of my own pocket. Nevermind about a Gig data on each handset to reload everything.</p> <p>Then i had a small crack on my screen and thought let me replace it under my adh waranty before it expires. </p> <p>went through once again only to be told sorry sir, warranty only works from 1st date of purchase.</p> <p>So i had no phone for about 4 months with no adh claim and now a 11 month old phone thats not covered.</p> <p>After a few emails once again to samsung head department i get told that it will be covered.</p> <p>So back to Samsung in Durban 12/09/16 to be told Sorry no one notified us that warranty will be from date of handset replaced. Handset gets booked in. Job no 087832</p> <p>Best of all</p> <p>Receive a msg from Samsung that handset is ready for collection 14/09/16.</p> <p>So go through once again. Get called to the counter where the lady brings me the phone.</p> <p>She says sorry we just have to do a software update quick .</p> <p>Will take 5 min. (and my software was up to date)</p> <p>Hands me back the hanset after update only for me to find the screen is non responsive.</p> <p>With a shocked look on her face she takes it back again. They try do another software update and still no resonse on the lcd. Phone comes on and switches off but cant swipe the screen to unlock device.</p> <p>So now about 2hrs there already they advise me that they have to reload software. I was told before handing in the hanset that i do not have to to a back up anything .</p> <p>So now i loose everything....Especially photos and vids from 8months back. How professional is that.</p> <p>Technichian and Manager come out and says sorry still not working. They opened the phone again and can see a little corrosion on the board and thinks that might be the problem..</p> <p>Thinks? Really? </p> <p>But i must pay for a new board R3770 as its not covered under waranty....</p> <p>So my phone came in working 100% for a simple lcd screen replacement and now its totaled....for what u THINK corrosion is the cause. Its been working fine for 11 months till u got hold of it.</p> <p>JOB NO 087832</p> <p>I am totally livered now and will not pay that money. They can keep the ****** thing and its the last samsung product i will ever purchase and def wouldnt recommend them. </p> <p>And now im still paying for a handset i dont have.</p> <p> </p>