Issues with Samsung

Watch you Samsung won't reply: _____________________ I'm very unhappy with the service that Samsung offers in terms of support for their devices.

For context, I own a Galaxy A33. It's a pretty reliable phone. However, it has a slight issue, that when you unlock the phone using the fingerprint sensor, the entire device slows down for about 5 or 6 seconds. All animations such as scrolling around the UI or opening an app, are very drawn out and choppy. The issue also occurs when the Extra Dim feature is enabled. However, in March, they resolved the issue, albeit the device still lags when the Extra Dim feature is on. Mind you, it too them TWO YEARS for the company to fix this issue, and not even properly so.

My other bone to pick with them is how they purposely delay updates to devices in this country. I'm not entire sure why, but as far as I know, my friends who reside in other counties get the updates relatively on time. But no, because I live in a third world country, suddenly I don't deserve the same treatment.

I'm deeply disappointed with this lack of service and attention to customer satisfaction. My utility for Samsung products and services is deteriorating as they get progressively worse. There is little time to atone your damage, Samsung.