LW
Lennard W
1 reviews | Active since Jul 2015
08 Jul 2015, 20:50
Issues with brand new samsung s6 edge
Hi<br> Hope you can help, my phone is 1 month old, and I am already having serious issues with this device. I had screen rotation issues, that vodacom fixed, but now I have a screen display issue, and vodacom cannot seem to replace my device? I dont understand why I need to wait 1 month for repairs, when this device is brand new, and both issues was not caused by me? What do you suggest I do? When will samsung give me a new device?
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Samsung South Africa's replyOfficial
09 Jul 2015, 11:19Hello Lennardvanwyk,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
kind regards
Samsung SA
Samsung South Africa's reply09 Jul 2015, 11:19
Official
Hello Lennardvanwyk,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
kind regards
Samsung SA