1 reviews | Active since Mar 2015
Issue not resolved in almost two months
I purchased a Samsung Fridge (RR35H6610) and Freezer (Rz28h6150SS) from a Samsung reseller (the Digital Experience fourways) on 2015/02/08. The Two items where delivered on 2015/02/10 and on unpacking I had noticed that while the Freezer (RZ28H6150SS) was new, the Fridge (RR35H6610) was actually used , dirty inside with the Front door scratched. A call was logged with Samsung (confirmed by samsung on 2015/02/12 on reference no *** ) after not getting any feedback from Digital experience on this issue (Gerhard Brand, the salesperson was pathetic following up on this issue) <br> This call was then escalated to the VOC (ref ***) department within Samsung where it has been sitting unattended to for weeks. The excuse is that an email was sent to the supplier and it has been on this status for all this time.<br> When can i get my new fridge which i paid for on the 8th of February ?
We have noted your concern thank you for bringing this matter to our attention.
We have been in contact with the supplier and they advised that they will be receiving stock this week you should be receiving your new unit next week.
We will follow up with the supplier and keeping you updated on daily basis. We sincerely apologise for the lack of service you have recieved.
Kind Regards
Samsung SA
We have noted your concern thank you for bringing this matter to our attention.
We have been in contact with the supplier and they advised that they will be receiving stock this week you should be receiving your new unit next week.
We will follow up with the supplier and keeping you updated on daily basis. We sincerely apologise for the lack of service you have recieved.
Kind Regards
Samsung SA