Is this how Samsung treats brand loyalty?

The main reason I took the S21 FE is because of the offer that was aired on TV for a while where customers will receive a complimentary A7 Lite tablet provided an activation was done through the Samsung Members app.

I did so within the timeframe confirmed and had the Vodacom store confirm with the Samsung Sales rep 3 times that there was plenty of stock of these units available. Also added the watch 4 to my contract aswell as I have been a supporter of the Samsung brand for quite a few years.

I received the below email as confirmation of my registration for the tablet, it has been almost 2 weeks with no response or updates. I sent an email to the email address on the confirmation, no reply and not even an auto response stating my message was received, so how do your valued supporters even know the message or query was received let alone someone is actually dealing with a query?

Really not what I come to expect from an international brand promoting their own products but cannot follow through on something simple like communication.

As I still have not received any feedback on email, I tried calling the number and well after 20mins of listening to music, I ended the call

So, are you guys busy with some ***** or is this a hoax, ANY information would be most welcome at this stage, I have nothing to go on...

I did my bit, so please send me my tablet or get the process started by sending me something official in writing so I know that the brand I learnt to trust and grow with is not fading on me as a loyal supporter or messing us around with contact details that do not exist...

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