TS
Talha S

1 reviews | Active since Dec 2016

12 Dec 2019, 09:33

is the "Reward" worth the headache?

dont waste your time with this deal with Samsung and their rewards.

they concierge service is absolutly unhelpful, asking them for a mail on to send to game results in them telling me to show Game stores the terms and conditions of the reward.

why is it the customers responsibilty to train Games staff on the T&C's.

Warda agreed to eventually send the mail to send to Game, still waiting.

service absolulty sucks,

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply12 Dec 2019, 11:07
Official
Good day Talha  

We are sorry to hear about your experience.

We would like to escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.

Please send us a private message with  your contact details or alternatively email us on ***.

 

Kind regards,

The SamsungSA Team:^LZ

TS
Talha S's update12 Dec 2019, 11:11
Reviewer Update
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Talha