PP
Premnath P

1 reviews | Active since Jun 2015

22 Jun 2015, 14:19

Is Samsung products made to last for 36 months

I purchased a Samsung LED television set from Hirschs in BAllito. After using the set for a while i began getting horizontal line and distorted picture on my set.After complaining to Hirsch a technician from a company called Technfix came and told me that the power cables were faulty.After changing the power cables the problem persisted.When i complained again i was told that the warranty on the product had expired and i will have to pay for the repairs.After checking with a reputable technician i was informed that the screen was faulty and it cannot be repaired. I am so dissappointed because had the technicion from Technifix picked up the problem before the warranty expired i would have had that set replaced. Now its R5,500 down the drain as the television cannot be repaired. I will never purchase another Samsung product again.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Jun 2015, 14:39
Official
Hello Premnath Pirtu,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA