rvdM
rae van der Merwe
1 reviews | Active since Feb 2013
14 Mar 2024, 16:26
Is it Samsung or Insurance
i am not sure how to rate this, most of my appliances are Samsung however my double door ( expensive) fridge packed in, we had a few power surges and now my fridge doesn't work, my insurance wont pay as they say it is wear and tear, i mean seriously the fridge was bough round 2021 ish, it is a second fridge so doesn't get used on a daily basis, is my insurance taking a chance here or is it Samsung's products ? how long is a fridge supposed to last ? can one repair the PC board and is it that expensive to repair ?
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Samsung South Africa's replyOfficial
14 Mar 2024, 16:28Good day Rae,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply14 Mar 2024, 16:28
Official
Good day Rae,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM