Irresponsible and dont give a damn

I sent my phone in for repairs in the beginning of November 2017. On the 10th November I recieved a quote to repair my phone. Obviously I rejected the quote by the 11th I was told the phone will be sent back to Samsung Menlyn where I handed my phone in. Everytime I call samsung menlyn to enquire they ask if I recieved the quote which I continuosly answer yes and I rejected it so my phone should be by the store. They put me on hold for over 40 mins and never get back to me. Other times they say they will call me back and they dont

I ask to speak to a manager and no one is available to take me call. Is this the service that samsung provide? Your terms and conditions clearly states if a phone is not collected within 3 months it will be sold or something to that effect.

Whats the conditions if your store *****s up and lost my phone and has absolutely no answers for me.

It is the 3rd January 2018 and I am still trying to track down my phone I am extremely ****ed at the service rendered and will definitely inform all social media and friends to never use samsung as their service sucks....

I do hope something can be done as I dont feel its fair that I need to be running around looking for answers when samsung should have a system in place.