MM
Mohammad M
1 reviews | Active since Jan 2019
05 Dec 2024, 17:08
******ion by Samsung
Samsung is ******ing money from me for an in-warranty Samsung microwave I dropped off for repairs. The microwave was bought for R2000; however, the repair quote provided is R1800 and R350 if I reject the quote. None of this was disclosed at sale nor when I dropped off the microwave for repairs. The Samsung microwave is under warranty; however, I am being ******ed for money.
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Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
05 Dec 2024, 17:10Good day Mohammad
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply05 Dec 2024, 17:10
Official
Good day Mohammad
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
MM
Mohammad M's updateReviewer Update
05 Dec 2024, 17:19I have read this auto response before, but nothing was done. It's been months now, and the feedback I get is that I must pay Samsung an ******ion fee of R350 to have my microwave released back to me. I need the microwave repaired or replaced!
MM
Mohammad M's update05 Dec 2024, 17:19
Reviewer Update
I have read this auto response before, but nothing was done. It's been months now, and the feedback I get is that I must pay Samsung an ******ion fee of R350 to have my microwave released back to me. I need the microwave repaired or replaced!
MM
Mohammad M's updateReviewer Update
19 Dec 2024, 12:50This cannot be the way you make money. There are other was to grow a business.
MM
Mohammad M's update19 Dec 2024, 12:50
Reviewer Update
This cannot be the way you make money. There are other was to grow a business.
MM
Mohammad M's updateReviewer Update
19 Dec 2024, 14:49The matter remains unresolved two weeks later! All I was is my microwave to be repaired or replaced however you're ******ing money from me.
MM
Mohammad M's update19 Dec 2024, 14:49
Reviewer Update
The matter remains unresolved two weeks later! All I was is my microwave to be repaired or replaced however you're ******ing money from me.
MM
Mohammad M's updateReviewer Update
20 Dec 2024, 15:59I am still waiting for the promised email... My emails are also not being responded to by Samsung.
MM
Mohammad M's update20 Dec 2024, 15:59
Reviewer Update
I am still waiting for the promised email... My emails are also not being responded to by Samsung.