jW
jaco W
1 reviews | Active since Feb 2010
25 Feb 2020, 14:14
Invisible service
Pathetic service, many empty promises, i need to submit a claim for a cracked screen and the policy cannot be traced, i have mailed through the policy to be told i will be contacted in 48 hours, that was more than a week ago.
I have to phone everytime and is told mail us we will get back to you, then I have to phone again. They make you pay but when it comes to claim they make it so difficult and full off effort that you walk away. Phone is great but do not by value adds from this company, you will only buy head aches
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
25 Feb 2020, 16:16Good day Jaco We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. A senior customer service executive will contact you with further advice on this matter. Regards, SamsungSA:^TM
Samsung South Africa's reply25 Feb 2020, 16:16
Official
Good day Jaco We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. A senior customer service executive will contact you with further advice on this matter. Regards, SamsungSA:^TM
Samsung South Africa's replyOfficial
25 Feb 2020, 17:05Good day Jaco We have escalated to our VOC team and you will be getting a call shortly. Regards, SamsungSA:^TM
Samsung South Africa's reply25 Feb 2020, 17:05
Official
Good day Jaco We have escalated to our VOC team and you will be getting a call shortly. Regards, SamsungSA:^TM
jW
jaco W's updateReviewer Update
25 Feb 2020, 19:29I was told exactly the same more than a week ago, still waiting
jW
jaco W's update25 Feb 2020, 19:29
Reviewer Update
I was told exactly the same more than a week ago, still waiting
jW
jaco W's updateReviewer Update
27 Feb 2020, 08:16My point proven, what is your shortly, it is now 2 Days later and I have not been contacted, the policy expires in less than a week and this has now been going on for 3 weeks. I see your game plan, you are going to delay and next week Wednesday it is "sorry your policy expired"
Do you strive to be pathetic at customer service or does it come naturally. Your non service and care has ruined your brand.
Also i did phone yesterday again as i knew Samsung dont care, and was told in no uncertain terms that the manager in the call centre does not talk to clients i must wait to be contacted. That explains everything that is wrong with your brand.
You have a great product but the product is worthless without the service and commitment to back it up and that you as a Company do not have in this country
Do you strive to be pathetic at customer service or does it come naturally. Your non service and care has ruined your brand.
Also i did phone yesterday again as i knew Samsung dont care, and was told in no uncertain terms that the manager in the call centre does not talk to clients i must wait to be contacted. That explains everything that is wrong with your brand.
You have a great product but the product is worthless without the service and commitment to back it up and that you as a Company do not have in this country
jW
jaco W's update27 Feb 2020, 08:16
Reviewer Update
My point proven, what is your shortly, it is now 2 Days later and I have not been contacted, the policy expires in less than a week and this has now been going on for 3 weeks. I see your game plan, you are going to delay and next week Wednesday it is "sorry your policy expired"
Do you strive to be pathetic at customer service or does it come naturally. Your non service and care has ruined your brand.
Also i did phone yesterday again as i knew Samsung dont care, and was told in no uncertain terms that the manager in the call centre does not talk to clients i must wait to be contacted. That explains everything that is wrong with your brand.
You have a great product but the product is worthless without the service and commitment to back it up and that you as a Company do not have in this country
Do you strive to be pathetic at customer service or does it come naturally. Your non service and care has ruined your brand.
Also i did phone yesterday again as i knew Samsung dont care, and was told in no uncertain terms that the manager in the call centre does not talk to clients i must wait to be contacted. That explains everything that is wrong with your brand.
You have a great product but the product is worthless without the service and commitment to back it up and that you as a Company do not have in this country