1 reviews | Active since Aug 2016
Invisible phone
<p>I took my phone into the customer care Centre at Roodepoort on the 13.04.2017. Yes, I have the slip! I have called and called with not getting any closer to the thing getting fixed. What about that Job ref no that will be sms'd to you?? Well. Today is the 26th April and I called again. I am told that I left it there on the 24th!!! WHere has it been?? Who has been using it??? And why do you not answer your phone or send out the reference number as you say you will??? In fact, why is there a Custome Care Centre? Maybe a customer Centre but there is no care... If fact I really think you mut find out what is going on at your place! I was told that I should get my phone on Friday....As I was told last week when they said they could not find my phone on the system!! Which Friday??? Which year??? Perhaps you should be paying for it while it is lost/being used somewhere in the great out there.</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards.
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards.
SamsungSA
I now have two reference numbers. The one above and ********** 88. Of course neither of them work on the website because you have to download an app from the google store just to find out where on earth your phone has gone!!! I received 3, yes 3 letters from youfromt 'no reply' to say that my phone is one step closer to being fixed. I don't want to know that my phone is one step closer - I want to know if it is fixed or not. So I am no closer to knowing where my phone is or who has it or what year I will get it back. BUT I AM A LOT CLOSER TO KNOWING WHAT A MESS YOUR CLIENT SERVICE DEPARTMENT IS. Try getting your systems at your branch in order before you spend your time and trouble serving tea - are you in it to fix phones or what?? Oh - and - OBVIOUSLY - no senior or other person from samsung has phoned me - but you know that.
I now have two reference numbers. The one above and ********** 88. Of course neither of them work on the website because you have to download an app from the google store just to find out where on earth your phone has gone!!! I received 3, yes 3 letters from youfromt 'no reply' to say that my phone is one step closer to being fixed. I don't want to know that my phone is one step closer - I want to know if it is fixed or not. So I am no closer to knowing where my phone is or who has it or what year I will get it back. BUT I AM A LOT CLOSER TO KNOWING WHAT A MESS YOUR CLIENT SERVICE DEPARTMENT IS. Try getting your systems at your branch in order before you spend your time and trouble serving tea - are you in it to fix phones or what?? Oh - and - OBVIOUSLY - no senior or other person from samsung has phoned me - but you know that.
How do I get hold of mamangement?
How do I get hold of mamangement?