Insanely unorganised

<p>so.....Where to start.....</p> <p> </p> <p>Im Not Happy at all</p> <p>I booked my phone in on Saturday the 11th of Feb....thinking that it would be quicker if i go to Samsung directly instead if Ifix....so i booked my phone in and payed upfront R2 259 fir a LDC replacement The when i noticed i received no updates regarding my phone after 4 days (Thursday the 16th) i called figuring how long can it really take as i have replaced Laptop displays before and it dint take as long and to find out nothing was done to it at so all....</p> <p> </p> <p>I received a notification saying a new quote is being set up for me and i called in again asking why i am being quoted if i already payed upfront when i booked my phone in. i was told not to worry as it will be handled and all will be fine and that my repair job will be escalated.....</p> <p> </p> <p>So fine then i wait more and then today (Friday the 17th) i got a email....With a ***** of a Quote for R7 861.33 to replace the LCD(Again), the cover and mail board and some other board and rework kit and battery....Now My question is Do you have the right phone there because i sent in my Note 5 for a LCD replacement and my phone was working and rocking like a rockstar before i cracked my LCD.</p> <p> </p> <p>So i called again asking WHAT IS GOING ON?? and is was told that i need to reply to the email with the quote (Which i did ) and the Quoting department will be looking into it. and that my case will be escalated...Now IT will be escalated...Was it not escalated before when the phone was sitting there for 4 days before someone thought "hay i think i need to start with this one...." does not seem so.</p> <p>I bookend my phone in a t Constantia smart care center for a LDC replacement and i wand my phone screen fixed and i want my phone back....</p> <p> </p> <p>Come on Samsung...you are barging about the client support being so good and my manager vouched for it as he booked his s7edge in and got it back in 3 days. like wow to that...but what about my phone now.....</p> <p> </p> <p>"It’s no secret that Samsung is dedicated to giving its customers all the care they deserve. '' Quoted from their phone recordings and page info</p> <p> </p> <p>And when calling...Getting a hold of anyone in the centre is just as difficult as telling water not to be wet.</p> <p> </p> <p>I want my phone asap</p>