lT
lerato T

1 reviews | Active since Mar 2011

04 Oct 2024, 00:38

Infringement of consumer rights

I purchased a galaxy tab A9 plus online on October 3rd 2024 at 17:00 then realised upon doing research that it was not suitable for my son's user requirements. I then decided to cancel the order about an hour and 20 minutes later as the option was available. I received an email stating the cancellation request was under review, followed by another stating my request was rejected, without stating any reasons. Samsung continued to process my order for shipping despite my request for it to be cancelled. I will not accept the parcel as I am well within my rights to cancel the online transaction. . In terms of section 44 of the ECTA, a consumer is entitled to cancel an electronic transaction (or any related credit agreement) for the supply of goods or services without reason and penalty within seven days from the date of receipt of the goods or conclusion of the agreement (as applicable). In other words, the consumer has a seven-day cooling-off period under the ECTA. That is exactly what I did, and therefore, I expect the cancellation to be processed as I will not be bul**** into a purchase that does not fit my requirements.

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply04 Oct 2024, 07:47
Official
Good day Lerato,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^NM 
lT
lerato T's update04 Oct 2024, 09:45
Reviewer Update
I got a call from Samsung online, and my cancellation request was approved. it is very regrettable that I had to post on Hellopeter for my rights to be respected. This gangster-type behaviour by companies that disregards consumer rights needs to stop.
lT
lerato T's update04 Oct 2024, 10:01
Reviewer Update
I might have spoken too soon. The call came in at 08:45 from ***, and I was told during that call that the order would be cancelled. I just went into my online profile, and it states, "preparing to ship". I guess the cancellation is still pending.