mR
margarete R
1 reviews | Active since May 2013
16 Jan 2019, 15:18
INFERIOR QUALITY TV 48"
I purchased a UA48JU6000 led tv on 8 February 2016. Not even THREE YEARS LATER I have a 5cm vertical line on the screen. No one at Samsung is interested that this product should last longer and should thus be repaired with some kind of assistance from them. They are quick to refer you to their approved service centres. I will not accept this. My LG tv is 6 years old and have never had any problems with it. So much for believing salespeople . Come on Samsung, practice what you preach!
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
16 Jan 2019, 15:32Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply16 Jan 2019, 15:32
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's replyOfficial
16 Jan 2019, 17:15Good day Margarete
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply16 Jan 2019, 17:15
Official
Good day Margarete
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
mR
margarete R's updateReviewer Update
18 Jan 2019, 11:27Samsung is adamant that it it's out of warranty and that"s it. Never mind not even three years old! Is it really that difficult to maybe go half on the repairs. The device was expensive enough, Had I bough a cheapie would have most probably lasted as long if not longer! NO MORE SAMSUNG FOR ME
mR
margarete R's update18 Jan 2019, 11:27
Reviewer Update
Samsung is adamant that it it's out of warranty and that"s it. Never mind not even three years old! Is it really that difficult to maybe go half on the repairs. The device was expensive enough, Had I bough a cheapie would have most probably lasted as long if not longer! NO MORE SAMSUNG FOR ME