SN
Siphiwe N
1 reviews | Active since Jan 2011
27 Aug 2015, 14:14
Inferior product that matches inferior services
I checked in at Samsung 14th Avenue this morning on the 27th Aug and the receptionist had a bad attitude and worse she is the first point of contact. everything you asked her she answered i don't know i'm not a \technician". why is she in front if she can not be of service and they say this person is the face of Samsung shame.<br> i then called during the day to check if my email has been received in order for the manager who assisted me this morning can action my awaiting to be assessed phone"
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Samsung South Africa's replyOfficial
28 Aug 2015, 08:19Hello siphiwe1,
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the bad service received from our repair centre. We will be sure to look into this and contact you to provide further feedback.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the bad service received from our repair centre. We will be sure to look into this and contact you to provide further feedback.
Kind Regards
Samsung South Africa
Samsung South Africa's reply28 Aug 2015, 08:19
Official
Hello siphiwe1,
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the bad service received from our repair centre. We will be sure to look into this and contact you to provide further feedback.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the bad service received from our repair centre. We will be sure to look into this and contact you to provide further feedback.
Kind Regards
Samsung South Africa