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Abdullah C
1 reviews | Active since May 2020
20 Nov 2020, 18:39
Indefinite wait for your R3000 voucher
Seems like the R3000 online voucher for a television set when purchasing a note 20 ultra is just a false marketing tool.
I have made the claim online with all my necessary documents receipts etc. Got a order number 367QQTUOT
I also called in and spoke to a consultant who requested that I email all the documents I uploaded and its over 2 months now and have heard nothing at all from samsung. I suppose the response I will receive after this is that the promotion has ended so nothing can be done.
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Replies (3)
Samsung South Africa's replyOfficial
20 Nov 2020, 19:53Good evening Abdullah,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's reply20 Nov 2020, 19:53
Official
Good evening Abdullah,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's replyOfficial
24 Nov 2020, 09:58Good Day Abdullah,
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Samsung South Africa's reply24 Nov 2020, 09:58
Official
Good Day Abdullah,
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
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Abdullah C's updateReviewer Update
05 Dec 2020, 20:39The matter has been escalated twice and this is the third escalation..where is this escalated to?are we dealing with rocket science here?I have been a loyal samsung client..well hello Apple.
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Abdullah C's update05 Dec 2020, 20:39
Reviewer Update
The matter has been escalated twice and this is the third escalation..where is this escalated to?are we dealing with rocket science here?I have been a loyal samsung client..well hello Apple.