Incredibly poor communication around deliveries. Delivery company outsourced and not very professional.

Samsung online shopping simply palms off their delivery responsibilities to a company, Value Express, who quite clearly is out of their depth! Unbelievably poor communication from the moment you buy an item. There is no clear indication when to expect delivery - anything between 1-7 days! You're expected to stay glued to the front door. When they do confirm delivery, it still comes with a caveat of deliveries taking between 1-4 days! Controllers write you whatsapps to confirm you're home, but then don't follow up or simply refer you to unresponsive managers. Loui didn't pick up, neither did Beng... Hein picked up and promised to phone back... I am still waiting. It has been 8 days since Samsung took my money and I still have no idea when to expect delivery of my fridge.