JV
Jacques V
1 reviews | Active since Nov 2019
19 Nov 2019, 15:06
Incorrect Pricing.. And telephonic service shoking
@Samsung #Samsung. I need a screen replacement on my Note 9. I go to the Samsung website and it tells me that the cost is R3400-00 as you can see in the Video. I then call so I can make a booking speak to a lady by the name of Letrisha. Ask her the pricing to which she answers R6100-00. I tell her about the website and she says the website is wrong!! Now what Now!!!
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Replies (2)
Samsung South Africa's replyOfficial
19 Nov 2019, 15:07Good day Jacques
We are sorry to hear about your experience.
we have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's reply19 Nov 2019, 15:07
Official
Good day Jacques
We are sorry to hear about your experience.
we have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^LZ
Samsung South Africa's replyOfficial
20 Nov 2019, 12:25Good day Jacques
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply20 Nov 2019, 12:25
Official
Good day Jacques
Herewith your reference number:
***
SamsungSA:^LZ