1 reviews | Active since May 2014
Incorrect Diagnosis!!
I booked my phone in for repairs at Woodmead service center, 2 days later i was told my phone was ready for pick up and the diagnosis was a faulty battery.<br> <br> I got to the store, firstly they could not find my phone i had to wait for an hour while they looked for it after i had phoned twice to confirm if i can come and collect( after they sent me an sms that my phone was ready)<br> <br> I was given a new battery as an apology for the inconvinience becuase at this point i was furious!<br> <br> I went home and my phone still is not charging, i tested my charger on other phones and it seems to work perfectly fine leading me to believe that the repairs center misdiagnosed my phone. i am now sitting on 2 weeks with no phone when i did my part and took in the phone for repairs. I am very dissapointed by the Samsung S4 which is not even a year old and already giving me problems so severe that i have to sit here with no cellphone!<br> If i had it my way i would return the stupid phone as it has caused me nothing but trouble and all this time wasted trying to resolve and still no working cellphone.<br> <br> Very very disappointing!
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
