Incorrect delivery not resolved

Item: Samsung South Africa
Rating: 1
Author: Craig H

I ordered a tablet online and delivery was made within 4 days, which is not bad, however the incorrect product was delivered. Since then, I have waited almost three weeks, in spite of numerous chats, phone calls and emails, and to date still do not have a commitment from Samsung as to when this will be rectified.

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

23 Sept 2020, 14:41

Good day Craig

Thank you for choosing Samsung.

Kindly be advised that your query has been recieved and noted. Please forward us the reference number if you have one to zaservice@ samsung.com and we will assist you further.

Samsung does apologize for the inconvenient caused.

Regards
SamsungZA
LZ

Samsung South Africa's reply23 Sept 2020, 14:41

Official

Samsung South Africa's replyOfficial

24 Sept 2020, 08:53

Hi Craig

Thank you for your response.

I will get back to you shortly.

Regards
SamsungZA
LZ

Samsung South Africa's reply24 Sept 2020, 08:53

Official

Hi Craig

Thank you for your response.

I will get back to you shortly.

Regards
SamsungZA
LZ