Incorrect Advice

Item: Samsung South Africa
Rating: 2
Author: Habiba P

I bought a Samsung smart tv on 27 September 2015 from Hirsh's. I took delivery in October and only unpacked in December when I moved into my new place. In January the remote stops working and we go to Hirsh Harsh tells us there is no warranty on remotes and we must contact Liptronics. I contact Liptronics two days ago and they say there was a warranty on the remote but it had now expired Now I have to pay R500 for a remote that worked for one month and all because of incorrect advice given

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Replies (1)

Samsung South Africa's replyOfficial

01 Apr 2016, 08:50

Hello HPoverit,

Good day Habiba

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind Regards

Samsung SA

Samsung South Africa's reply01 Apr 2016, 08:50

Official