INCONVENIENCES FOR SOMETHING ABOVE MY CONTROL

HI MY NAME IS RAE-LEIGH FRANCIS OWNER OF A SAMSUNG A5 2016 DEVICE...MY PHONE KEEPS SWITCHING OFF AT 70% AND WHEN I TOOK MY COVER OFF MY PHONE I SEE THAT THE BATTERY IS SWOLEN AND THE PHONE BACK COVER IS COMING OFF... NOW OF ALL THE YEARS I'VE BEEN PURCHASING SAMSUNG DEVICES O I HAVE NEVER EXPERIENCED THIS PROBLEM.I TOOK MY DEVICE DOWN TO SAMSUNG RIVERHORSE VALLY TO FIND THAT THERE IS A GENTLEMAN COLLECTING HIS PHONE THAT IS ALSO A SAMSUNG A5 2016 THAT HAS THE VERY SAME PROBLEM I HAVE....THAT LEAVES ME TO A CONCLUSION THAT THERE HAS GOT TO BE A PROBLEM WITH THIS PHONE AND THEIR BATTERIES....WHEN I SEE THE AGENT IN THE SAMSUNG STORE HE TELLS ME THAT UNFORTUNATELY THEY CAN'T FIX MY PHONE FOR ME AS MY CAMERA LENSE IS BROKEN.....AND THAT I'LL NEED TO PAY R1200 IN ORDER FOR IT TO BE FIXED...IN ALL HONESTY I CANNOT UNDERSTAND WHY MUST I PAY FOR A FAULT OF SAMSUNG...IM NOT ASKING SAMSUNG TO FIX MY LENSE ALL I NEED IS MY BATTERY FIXED AS I AM PAYING FORR A PHONE THAT IS OF NO USE TO ME AS IT CAN EXPLODE AT ANY MINUTE....SO MUCH INCONVENIENCE FOR SOMETHING THAT WAS ABOVE MY CONTROL....I CANNOT AFFORD TO PAY R1200.MY CELL NO IS ********** 933 PLEASE CONTACT ME AND LET ME KNOW THE WAY FORWARD AND HOW CAN YOU BE OF ASSISTANCE TO ME.

THANKS IN ADVANCE