inconsiderate service

<p>i bought a samsung 40l mirror image microwave in 2013,in 2015 it started not warming/heating and defrosting, i then reporeted it to samsung who advised that it is out of the warranty and sent me the contact details of a repairer in garsfontein pretoria. it was in and out of the repairer until january 2017 when i evenually gave up and bought another one on the 31/01/2017 which is currently giving me the same problem.contacted samsung on the 17/03/2017, sibusiso indicated that he has logged a compain and someone will contact me which did not happen until i phoned them again today only to find out that my complain is pending with Shaun who said i have to book it for repairs and he can only attend to my compain once he gets the report from the technician.</p> <p>this is the same model microwave by sumsung with the same issue and this time it only lasted me 3 months, now samsung would rather inconvience me by going in and out of the repairs just so a technician can check what the problem is instead of sending their repairer to come and have a look at the microwave. what i also fail to understand is having to repair a unit which 3 months old and why the same product has the same problem. my aunt has the same problem with the same product. this is totally unacceptable and very frustrating, i have a one year old daughter and have to boil water so that i can warm her food of which sometimes i have to feed her cold food because she is too hungry to wait for the hot water process. i also have to carry a unit up and down the stairs, in and out of repair centers. i am starting to believe that this model has a fault from samsung and they are not doing anything aboout it.</p>