***********, Unacceptable.

I pre ordered my Samsung Galaxy S7 Edge 3 weeks before the device was released, to my surprise it never came with the Gear VR, I was then told to order it via the Samsung Rewards app, which I did on the 14th March 2016. I was told I would have it within 2 weeks and when I inquired 2 weeks after I was then told that there were delays because of the public holidays (surely you knew there would be public holidays?) I was then arrogantly told to wait until Thurs (today) for my waybill number (I still don't have it). I complained on Twitter and they then told me I missed the cut off for the Gear (WHAT!?) I then sent them my proof of purchase and they rep**** saying I will be notified today via the app to order the Gear VR. So now you have promised to send me 2 Gear VR's and I haven't even received one.<br> <br> You have all these cool ads bragging about your flagship smartphone but you can't get basic customer service right.<br> <br> When I buy your premium device I expect premium service, I've promised a call back from Theo (media team) today and I still haven't heard anything. You have my money and now you couldn't care less.