*********** Technician Samsung Electronics Gauteng

#***********Technicians employed at Samsung Electronic customercare in Gauteng? Samsung refuses to sell laptop parts, so you are forced to hand your laptop in for a quote. Laptop functions perfectly well, as I am using an external monitor/screen until I can find a replacement for the cracked LCD screen. The employees at Samsung Electronics Customer care in Gauteng seems to be utterly ***********: <br> 1. Quote sent to an email address which doesn't belong to me -I updated MY email address the day I handed the laptop in i.e. Saturday 3 Sep 2015.<br> 2. After several phonecalls, I get the quote which now also includes hard drive replacement. There was nothing wrong with the hard drive!!! Did the Samsung technician damage the hard drive when he was supposed to only get a quote for the LCD screen....serial number and model is on the machine and type of LCD screen should be easily accessible to track on their system?? Its like taking your car for a windscreen replacement now the car's engine needs to be replaced!!!!